Course Abstracts

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Sysoft 7380	e-Business Concepts, Practices, Strategies and Solutions
Description	This course covers the fundamentals of e-Business Concepts, Practices, Strategies and Solutions
Certification	- SIP Level 2
Topics	- From e-Commerce to e-Business - Linking Today's Business with Tomorrow's Technology - e-Business = Structural Transformation - e-Business Requires Flexible Business Designs - Challenge Traditional Definitions of Value - Define Value in Terms of the Whole Customer Experience - e-Business Communities: Engineering the End-to-End Value Stream - Integrate, Integrate, Integrate: Create the New Techno-Enterprise - Needed: A New Generation of e-Business Leaders - e-Business Trend Spotting - Increase Speed of Service: For the Customer, Time Is Money - Empower Your Customer: Self-Service - Provide Integrated Solutions, Not Piecemeal Products - Integrate Your Sales and Service: Customization and Integration - Ease of Use: Make Customer Service Consistent and Reliable - Provide Flexible Fulfillment and Convenient Service Delivery - Contract Manufacturing: Become Brand Intensive, Not Capital Intensive - Learn to Outsource: You Cannot Be Good at Everything - Increase Process Visibility: Destroy the Black Box - Learn the Trends in Employee Retention - Integrated Enterprise Applications: Connect the Corporation - Meld Voice, Data, and Video - Multichannel Integration: Look at the Big Picture - Wireless Applications Enter the Mainstream - Middleware: Supporting the Integration Mandate - What Is Common to All These Trends? - Think e-Business Design, Not Just Technology - Constructing an e-Business Design - The First Step of e-Business Design: Self-Diagnosis - The Second Step of e-Business Design: Reversing the Value Chain - The Third Step of e-Business: Choosing a Narrow Focus - Business Design Lessons Learned - Constructing the e-Business Architecture - Why Is Application Integration Important? - The New Era of Cross-Functional Integrated Apps - Integrating Application Clusters into an e-Business Architecture - Aligning the e-Business Design with Application Integration - Customer Relationship Management: Integrating Processes to Build Relationships - Why Customer Relationship Management? - Defining Customer Relationship Management - Organizing around the Customer: The New CRM Architecture - Supporting Requirements of the Next-Generation CRM Infrastructure - Organizational Challenges in Implementing CRM - Next-Generation CRM Trends - Building a CRM Infrastructure: A Manager's Roadmap - Selling-Chain Management: Transforming Sales into Interactive Order Acquisition - Defining Selling-Chain Management - Business Forces Driving the Need for Selling-Chain Management - Technology Forces Driving the Need for Selling-Chain Management - Managing the Order Acquisition Process - Cisco and Selling-Chain Management - Elements of Selling-Chain Infrastructure - The Custom Foot: Transforming Shoe Sales with Technology - Enterprise Resource Planning: The e-Business Backbone - Why Is Management Willingly Paying Millions for ERP Suites? - ERP Decision = Enterprise Architecture Planning - The COTS ERP That Keeps on Ticking: The SAP Juggernaut - ERP Usage in the Real World - ERP Implementation: Catching the Bull by the Horns - The Future of ERP Applications - Supply Chain Management: Interenterprise Fusion - Defining Supply Chain Management - Basics of Internet-Enabled SCM: e-Supply Chain - e-Supply Chain Fusion: e-Supply Chain - e-Supply Chain Fusion Management Issues - The Future: e-Supply Chains - Supply Chain Management: A Manager's Roadmap - e-Procurement: The Next Wave of Cost Reduction 231 - Structural Transition: From Isolated Purchasing to Real-Time Process Integration - Why Is Procurement a Top-Management Issue - What Exactly Is Operating Resource Procurement - Operating Resource Procurement at Microsoft: MS Market - Procurement Business Problem: Lack of Process Integration - Next-Generation Integrated Procurement Applications - Elements of Buy-Side e-Procurement Solutions - Buy-Side Applications for the Procurement Professional - Elements of Sell-Side e-Procurement Solutions - The e-Procurement Manager's Roadmap - Knowledge-Tone Applications: The Next Generation of Decision Support Systems - Knowledge Apps: Why They Are Important - Knowledge Tone Is an Application Framework - Emerging Classes of Knowledge-Tone Applications - Knowledge-Tone Usage in the Real World - Tech Trends Driving Knowledge-Tone Framework Investments - Elements of the Knowledge-Tone Architectural Framework - Core Technologies: Data Warehousing - Enabling Technologies: Online Analytical Processing - A Roadmap to Knowledge-Tone Framework - Developing the e-Business Design - The Challenges of e-Business Strategy Creation - Roadmap to Moving Your Company into e-Business - Phase 1: Knowledge Building - Phase 2: Capability Evaluation - Phase 3: e-Business Design - e-Business Design in Action: The Case of E*TRADE - Translating e-Business Strategy into Action - e-Business Blueprint Creation Is Serious Business - Basic Steps of e-Business Blueprint Planning - Doing the Right Projects: A Prioritization Blueprint - Putting It All Together: The e-Business Blueprint Case - Key Elements of a Business Case - Communicate, Communicate, Communicate - e-Business Project Planning Checklist - Doing the Projects Right: An Execution Blueprint - Why e-Business Initiatives Fail